E Light, all models A possible electrical component failure may
Remove the E Light from the service immediately and disconnect from source of electrical power. Return E Light to manufacturer for a full refund. To receive a product return kit in the mail either call the E Light Recall Hotline 1-866-522-1368 between 8 A.M. and 4 P.M. PST Monday - Friday, or provide the information requested below by email to Recall@E-Light-Recall.com or Fax to 1-509-493-3850 or mail to: Plan 9, Inc
When we have received this information we will mail you a UPS return envelope. All you need to do then is fill in the Return Information Form, place the form and E Light(s) into the provided return envelope and deliver to your nearest UPS pickup point. Once we have your return we will promptly process your refund and mail the refund to you. Plan 9, Inc. is voluntarily recalling E Light products in a sincere concern for public safety in cooperation with the U. S. Consumer Product Safety Commission and the U.S. National Highway Traffic Safety Administration. We regret any inconvenience this recall action may have caused you. |